Privacy Policy
Summary (How we use your personal data)
Please take a moment to read our full privacy policy below. Here’s a simple overview of how we use your personal data as wedding photographers.
In order to provide our services, we need to collect and store some personal information. When you enquire with us, we collect your contact details so we can respond to your enquiry and confirm our availability. As you have expressed interest in our services, we may retain your details for a reasonable period to follow up and answer any questions you may have. We will only ever send relevant information and will not bombard you with unnecessary messages.
We use trusted third-party systems to run our business, including Studio Ninja (client management), Pic-Time (gallery delivery), and Google Mail (email communication).
Once you book with us, we use your contact details to communicate with you about your wedding, deliver your gallery, and organise any albums or prints. If you place an order, we may need to share relevant details with professional print labs to fulfil this.
We may occasionally contact you after your wedding with relevant offers or updates, but these are infrequent.
We may use selected images from your wedding for our portfolio, website, social media, or for submission to blogs and magazines. This helps us promote our work and is based on our legitimate interest as a business. You always have the right to request that your images are not used in this way, and we will respect your preferences.
We also collect anonymised data about how visitors use our website to help us improve our content and user experience.
All personal data is stored securely and only retained for as long as necessary.
If you have any questions, please feel free to get in touch.
1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors and clients.
1.2 This policy applies where we are acting as a data controller with respect to your personal data.
1.3 We use cookies and similar technologies on our website to improve user experience and analyse performance.
1.4 In this policy, “we”, “us” and “our” refer to pip&clo.
2. How we use your personal data
2.1 We may process data about your use of our website (“usage data”). This may include your IP address, location, browser type, referral source, length of visit, and pages viewed. This data is collected via Google Analytics and is anonymised. It is used to analyse and improve our website. The legal basis is our legitimate interests.
2.2 We may process information you provide when making an enquiry (“enquiry data”), including your name, email address, and phone number. This is used to respond to your enquiry and provide information about our services. The legal basis is consent and/or taking steps at your request prior to entering into a contract.
2.3 We may process your personal data when you become a client (“service data”), including your contact details and wedding information. This is used to deliver our services and communicate with you. The legal basis is the performance of a contract.
2.4 We may process information you provide for publication (“publication data”), such as names and wedding details, for use on our website, blog, or social media. This is used to promote our services. The legal basis is our legitimate interests.
2.5 We may process transaction data relating to purchases (“transaction data”), including payment details and order history. This is used to supply goods and services and maintain financial records. The legal basis is contract performance and legitimate interests.
2.6 We may process information for email updates or offers (“notification data”). The legal basis is consent. You can opt out at any time.
2.7 We may process personal data where necessary for legal claims, insurance, or professional advice. The legal basis is our legitimate interests.
2.8 We may use tools such as the Facebook Pixel to provide relevant advertising. You can control this through your social media ad preferences. The legal basis is legitimate interests.
3. Sharing your personal data
3.1 We may share your data with trusted third-party providers to deliver our services, including Studio Ninja, Pic-Time, Google, payment providers, and print labs.
3.2 These providers process data on our behalf and are compliant with relevant data protection regulations.
3.3 Some providers may store or process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place.
3.4 We may share data with insurers or professional advisers where necessary.
3.5 Images shared online may be viewed worldwide. We cannot control how others may use publicly shared content.
4. Data retention
4.1 We only retain personal data for as long as necessary.
4.2 Typically:
Contracts, invoices and contact details are retained for up to 6 years
Wedding planning details are retained for 1–2 years
4.3 We may retain data longer where required by law or for legal purposes.
5. Complaints
We take your privacy seriously. If you have any concerns about how we collect, use or store your personal data, please contact us in the first instance and we will do our best to resolve the issue.
We aim to respond to all data-related complaints within 30 days.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
6. Your rights
You have the following rights under data protection law:
The right to access your data
The right to correct inaccurate data
The right to request deletion
The right to restrict processing
The right to object to processing
The right to data portability
The right to withdraw consent
The right to complain to a supervisory authority
You can exercise any of these rights by contacting us.
7. Cookies
We use cookies to analyse website usage and improve performance. You can control cookies through your browser settings.
Google Analytics may store cookies on your device. More information can be found in Google’s privacy policy.
8. Updates to this policy
We may update this policy from time to time. Any significant changes will be communicated via our website or email.
9. Contact details
This website is operated by pip&clo.
You can contact us via our website contact form or email.
10. Data Protection Contact
For any data protection enquiries, please contact:
Chloe Hart